Refund policy
Last updated: July 16, 2026
We want our return terms to be clear. Unopened Simple Sunscreen products may be returned within 30 days, subject to the process below.
Return eligibility
To qualify under this policy, a product must be unopened. Opened or used products are not guaranteed to be eligible for return under our public policy.
This policy applies to products purchased directly from Simple Sunscreen. If you purchased Simple Sunscreen from another seller, please contact that seller and follow its return policy.
How to request a return
Before sending anything back, contact us through our contact page. Please include:
- Your order number
- The email address used at checkout
- The unopened product and quantity you want to return
- A brief description of the request
We will review your request and provide the current return instructions, including where to send an approved return and any applicable return-shipping arrangements. Please do not send a product back before receiving those instructions.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. If the return meets this policy, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.
Any treatment of original shipping charges, discounts, or return-shipping costs will be confirmed with you before you send the return.
Opened products
Our public return terms do not promise refunds for opened or used products. If you have a concern about an opened product, contact us with your order information and a description of what happened. We will review the circumstances and let you know what options may be available.
Damaged, incorrect, or potentially compromised products
If your order arrives damaged or incorrect, or if the product or packaging appears unusual, stop using the affected product and contact us through our contact page. Include your order number, the email address used at checkout, a description of the issue, and photos when available.
Please keep the product, packaging, shipping label, and any lot or expiration information until we provide instructions. Do not mail a damaged or potentially compromised product unless we ask you to do so.
Missing or late orders
For an order that is missing or late, check the latest carrier tracking first. If you still need help, contact us with your order number and the email address used at checkout. We will review the shipment and help determine the next step. See our Shipping Policy for more information.
Exchanges and order cancellations
We do not currently publish a separate exchange program. Contact us if you need a different item or quantity, and we will let you know what options are available.
If you want to cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it enters processing or ships.
Contact us
For any return or refund question, use our contact page and include your order number whenever possible.
Nothing in this policy limits any rights you may have under applicable law.