Terms of service

Last updated: July 16, 2026

Overview

Welcome to Simple Sunscreen. These Terms of Service (the "Terms") govern your access to and use of the Simple Sunscreen website, online store, and related information, content, features, products, and services (collectively, the "Services"). The Services are operated by Simple Sunscreen ("Simple Sunscreen," "we," "us," or "our") and are powered by Shopify, which enables us to provide the Services to you.

By visiting our website, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use the Services. These Terms do not limit any rights or remedies that cannot be waived under applicable law.

1. Eligibility and accounts

You must be at least the age of majority where you live to make a purchase through the Services. If you use the Services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

You agree to provide current, complete, and accurate account, billing, shipping, and purchase information. You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. You may not sell, transfer, assign, or license your account to another person. Please notify us promptly at help@simplesunscreen.com if you believe your account has been accessed without authorization.

2. Products and product use

We make reasonable efforts to display and describe our products accurately. Colors, packaging, appearance, and other details may vary slightly because of device settings, production changes, or other factors. Product availability and quantities are not guaranteed.

Sunscreen is an over-the-counter drug. Always read and follow the Drug Facts label, directions, warnings, storage instructions, and expiration information included with the product. Information on the Services is provided for general product information and does not replace the product label or advice from a qualified healthcare professional. If website content conflicts with the product label, follow the product label and contact us. Individual experiences with product feel, appearance, and use may vary.

Products purchased through the Services are intended for personal or household use. You may not resell, export for resale, relabel, repackage, modify, adulterate, or use our products for an unlawful purpose without our prior written authorization. You are responsible for using and storing products as directed.

3. Orders and acceptance

Your order is an offer to purchase. An order confirmation acknowledges that we received your order but does not necessarily mean that we accepted it. We may accept, reject, limit, or cancel an order for legitimate reasons, including product unavailability, suspected fraud, pricing or listing errors, shipping restrictions, or suspected unauthorized resale. If we cancel an order after payment has been processed, we will refund the amount charged for the canceled portion.

We may limit quantities purchased per person, household, account, payment method, billing or shipping address, or order. We may contact you to verify information before accepting or fulfilling an order. If you want to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it enters processing or ships.

4. Prices, payments, and taxes

Prices, promotions, discounts, and product availability may change without notice before an order is placed. The price and promotions shown at checkout when you submit your order will apply to that order, subject to correction of an obvious error. If we discover a material pricing or product-description error after you order, we may contact you for instructions or cancel the affected item and issue a refund.

You authorize us and our payment processors to charge the payment method you provide for your order, including applicable taxes, shipping charges, and other amounts disclosed before you submit the order. You represent that your payment information is accurate and that you are authorized to use that payment method. You are responsible for any taxes, duties, or fees disclosed as your responsibility before purchase or required by applicable law.

5. Shipping and delivery

Shipping destinations, charges, fulfillment timelines, delivery estimates, tracking, and order problems are described in our Shipping Policy, which is incorporated into these Terms. Please review that policy before ordering.

Delivery estimates are based on information available when an order is placed and may be affected by carrier delays, weather, address issues, and events outside our reasonable control. If we cannot ship within the time stated or otherwise required by law, we will provide notice and any delay, cancellation, or refund options required by applicable law. You are responsible for providing a complete and accurate delivery address and for promptly notifying us of an address error. We cannot guarantee that an address can be changed after an order is submitted.

6. Returns, refunds, and order problems

Returns, refund eligibility, return instructions, damaged or incorrect products, cancellations, and other order issues are governed by our Refund Policy, which is incorporated into these Terms. The Refund Policy in effect when you place your order applies to that order unless applicable law requires otherwise.

Please inspect your order after delivery and contact us promptly through our contact page if an item is damaged, defective, incorrect, missing, late, or appears potentially compromised. Please keep the product, packaging, shipping label, and any lot or expiration information until we provide instructions. Nothing in these Terms or our Refund Policy limits rights or remedies that cannot be waived under applicable law.

7. Intellectual property

The Services and their content, excluding User Content defined below, including text, graphics, logos, product names, photographs, videos, designs, and software, are owned by or licensed to Simple Sunscreen and are protected by intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for your personal, noncommercial shopping use.

Except as permitted by law or with our prior written consent, you may not copy, reproduce, distribute, publicly display, sell, license, create derivative works from, scrape, or commercially exploit the Services or their content. No license to any trademark, trade name, logo, or other brand element is granted by these Terms.

8. Third-party tools, services, and links

The Services may rely on, provide access to, or link to tools and services operated by third parties, including Shopify, payment processors, carriers, social platforms, and other providers. Third-party services may be governed by separate terms and privacy notices. We do not control and are not responsible for third-party websites, content, products, or services, except to the extent responsibility cannot be excluded under applicable law. A link does not necessarily mean that we endorse the third party or its content.

Your use of optional third-party tools is at your discretion and subject to the applicable provider's terms. We may add new tools, features, or resources to the Services, and those additions will also be subject to these Terms.

9. Relationship with Shopify

Simple Sunscreen is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with Simple Sunscreen. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Simple Sunscreen, including any injury, damage, or loss resulting from purchased products or services. To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Simple Sunscreen.

10. Privacy

Our Privacy Policy explains how personal information is collected, used, and disclosed when you use the Services. Because Shopify hosts the Services, Shopify also collects and processes certain personal information as described in our Privacy Policy and the applicable Shopify privacy notices. If these Terms conflict with our Privacy Policy regarding the collection, processing, or disclosure of personal information, our Privacy Policy controls.

Agreeing to these Terms does not, by itself, constitute consent to receive marketing emails or text messages. Marketing communications are governed by the choices and consent mechanisms presented to you and by applicable law.

11. Reviews, submissions, and feedback

If you submit a review, photograph, comment, testimonial, feedback, idea, or other content to us ("User Content"), you retain any ownership rights you have in that User Content. You grant us a perpetual, worldwide, nonexclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, adapt, publish, display, distribute, and otherwise use the User Content in connection with operating, improving, and promoting the Services in any media, subject to our Privacy Policy and applicable law.

You represent that you have the rights needed to submit the User Content and grant this license, and that the User Content is truthful, reflects your honest opinion or experience, and does not violate law or another person's rights. You must disclose any material connection to us, including compensation or free products, when required by law. We may moderate or remove User Content, but we are not obligated to do so. We are not required to keep User Content confidential, compensate you for it, or respond to it.

12. Errors and corrections

The Services may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct or update information. If we discover a material error affecting an order after it is submitted, we may contact you for instructions or cancel the affected item and issue a refund.

13. Prohibited conduct

You may not use the Services to:

• violate any applicable law, regulation, or another person's rights;
• submit false, misleading, fraudulent, or unlawful information;
• interfere with the security, integrity, or operation of the Services;
• introduce malicious code or attempt unauthorized access to any system, account, or data;
• collect or track another person's personal information without authorization;
• impersonate another person or misrepresent your identity or affiliation;
• send spam, phishing messages, or other unauthorized solicitations;
• use automated means to access or extract content in a manner that violates these Terms or places an unreasonable burden on the Services; or
• use the Services or our products for unauthorized resale, unlawful activity, or infringement.

We may suspend or terminate access to the Services when we reasonably believe these Terms have been violated or suspension is necessary to protect customers, Simple Sunscreen, Shopify, service providers, or others.

14. Automated agents

An "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of a person or organization, including an automated bot or agentic AI system. An Agent may access or interact with the Services only if it accurately identifies itself, complies with applicable technical instructions and access controls, and does not conceal its automated nature, mimic human behavior to evade controls, bypass a CAPTCHA, or circumvent a request or measure limiting automated access.

We may restrict or block an Agent's access to protect the Services, customers, or our rights. An Agent must stop accessing the Services if we request that it stop.

15. Service availability and termination

We may update, modify, suspend, or discontinue all or part of the Services for legitimate business, security, legal, or operational reasons. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may suspend or terminate your access if you materially violate these Terms, engage in fraud or unlawful conduct, or create a security or safety risk. Termination does not affect obligations relating to an accepted order or amounts already due. Provisions that by their nature should survive termination, including ownership, licenses, disclaimers, limitations of liability, indemnification, and dispute provisions, will survive.

16. Disclaimers

To the fullest extent permitted by law, the website, digital Services, and general website content are provided on an "as available" basis. We disclaim implied warranties relating to operation of the website to the extent they may lawfully be disclaimed. We do not disclaim any express warranty we make about a product, any warranty that cannot lawfully be excluded, or any right or remedy available to you under applicable consumer-protection law.

17. Limitation of liability

To the fullest extent permitted by law, Simple Sunscreen and its owners, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of or inability to use the Services when such damages may lawfully be excluded.

For claims arising solely from the website or digital Services and not from a purchased product, our total liability will not exceed the greater of $100 or the amount you paid to us through the Services during the 12 months before the event giving rise to the claim, to the extent such a limitation is permitted by law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, gross negligence where applicable, or death or personal injury caused by negligence. Nothing in these Terms limits product-liability obligations or non-waivable consumer rights.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Simple Sunscreen and its owners, officers, employees, affiliates, and agents from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful misuse of the Services, your material violation of these Terms, or your infringement of another person's rights. This section does not require you to indemnify anyone for their own negligence, misconduct, or violation of law.

19. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Arkansas, without regard to conflict-of-laws principles. Subject to any right you have under applicable law to bring a claim elsewhere, the state and federal courts located in or serving Washington County, Arkansas will have jurisdiction over disputes, and you and Simple Sunscreen consent to personal jurisdiction in those courts.

Before filing a lawsuit, you and Simple Sunscreen agree to make a good-faith effort to resolve the dispute informally by sending a written description of the issue and requested resolution to the contact information below. This informal process does not prevent either party from seeking urgent injunctive relief, filing an eligible claim in small-claims court, or taking action before a limitations period expires.

20. Changes to these Terms

We may update these Terms to reflect changes to the Services, our practices, or applicable law. We will post the revised Terms and update the "Last updated" date. Material changes will apply prospectively, and we will provide additional notice when required by law. The Terms in effect when you place an order will govern that order unless applicable law requires otherwise.

21. General terms

These Terms, together with the policies incorporated by reference and any additional terms presented for a specific feature, promotion, or purchase, constitute the entire agreement between you and Simple Sunscreen concerning the Services. If an additional term conflicts with these Terms, the additional term controls for that specific feature, promotion, or purchase.

If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of the business, subject to applicable law. Headings are for convenience only.

22. Contact

Questions about these Terms may be sent to:

Simple Sunscreen
410 N Main Ave
Fayetteville, AR 72701
United States
Email: help@simplesunscreen.com