Shipping policy

Thank you for ordering from Simple Sunscreen. This policy explains our current shipping charges, timing, tracking, and what to do if there is a problem with your order.

Shipping charges

Orders over $49 ship free. This means both the 3-pack and 5-pack qualify for free shipping.

Shipping is charged on orders that do not meet the free-shipping threshold, including single-can orders. Any applicable shipping charge will be shown at checkout before you complete your purchase.

Shipping time

Our current average shipping time is 3–4 days. This is an estimate, not a guaranteed delivery date. Actual timing may vary based on the destination, carrier conditions, weather, holidays, and other circumstances outside our control.

After your order ships, your tracking information is the best source for order-specific delivery updates.

Tracking and carrier delays

Tracking information may take time to update after a shipment begins moving. If your tracking has not updated or your order appears to be delayed, check the latest carrier update first. If you still need help, contact us with your order information and we will review the shipment.

Damaged, missing, late, or incorrect orders

If your order arrives damaged or incorrect, or if it is missing or late, please contact us through our contact page. Include:

  • Your order number
  • The email address used at checkout
  • A description of the issue
  • Photos of the package and product if the shipment is damaged or contains an incorrect item

We will review the order and help resolve the issue. Please keep the product, packaging, shipping label, and any lot or expiration information until we provide further instructions.

Product care after delivery

Protect Simple Sunscreen in its container from excessive heat and direct sunlight. If the product’s odor, color, texture, or packaging appears unusual after delivery, stop using that can and contact us.

Returns

Unopened products may be returned within 30 days. Contact us with your order information before sending a product back so we can provide the current return instructions. For complete terms, review our Refund Policy.

Contact us

For questions about an order or shipment, use our contact page and include your order number whenever possible.